Welcome to our softplay area

Pre booking is now essential.

Unfortunately not, we now run a booking system therefore need to follow these timings. We are trying to keep consistent and fair for all customers of Loopty Lous therefore all customers pay and receive the same amount of  time unless they’ve booked a double session.

Yes should there be availability this is not problem ask at desk or go online and book a further session, we will try keep you on the same table.

Yes this is the total time of your session start to finish therefore please order food and drinks accordingly from the café giving yourselves time to finish what you have ordered.

No apart from being a business that relies highly on our café, we think it’s important to keep things fair for our customers who use our café therefore no food or drink permitted unless bought from Loopty lous. Only baby food or baby milk will be allowed.

No unfortunately not even though this is just “water”, we think it very unfair to paying customers of our café if some tables have flask some with water, some with squash, whilst others have followed instruction and bought drinks from café.  Therefore to keep everything consistent and fair we ask no personal flasks or bottles to be taken into the soft play. We can provide a cup of tap water should this be required. You will be asked to leave this at the desk for collection on your way out, best you just don’t take them in.

No  balloons or decorations are allowed within the main hall, only in the party room therefore only when you have a party booked and using the party room.  You may take in a small cake should you have arranged this prior to coming.

Yes, if your child needs assistance then yeah limited to one adult per child during very busy times.

Absolutely and if you are not wearing socks can be purchased from our vending machine.

Yes as long as it is only of your child and absolutely no other children are present even in the back ground.

No, children must have a parent/guardian present and supervising at all times.

Yes, we would advise to book this prior to arrival as we cannot guarantee availability on the day. We  understand it might be a last minute decision so no harm on asking at desk or going online and trying to book. If you let us know we will try keep you on the same table for both sessions.

Tables available for your session are allocated on arrival. Please book a table large enough for everyone in your group, including adults and children.

If you are meeting friends, we recommend booking one larger table together. Separate bookings may not be seated next to each other, and we no longer group individual bookings in advance. Once your booking is confirmed, the table size and booking arrangement cannot be changed.

For everyone’s safety, please leave tables in their allocated positions. This allows our staff to serve hot food and drinks safely.

Thank you for your understanding.

All bookings for your party must be made online. If you need to add one person to a table after booking, please contact us in advance. This will be subject to availability at the time of the change.

One additional person may be added to each table if you are happy that the table size you booked will still be suitable for your group. No additional chairs will be provided.

Yes, an eight-seater is our largest table. If one child will be using a high chair, we can allow one additional person at the table, provided you are happy with the space available. No extra chairs will be provided.

The additional child must be paid for on arrival, before entering the soft play area.

Yes, we need to know about every person attending. All children and adults, including infants, must be included in your online booking so we have an accurate record of everyone in the building in case of an emergency.

Please make sure the table you book is suitable for your full group.

Can you please add one more question?

Unfortunately, bookings cannot be changed or cancelled, and we do not offer refunds. Please check the date, time andnumber of people carefully before confirming your booking.